Why Won’t My Phone Send Pictures? Fixes for Android and iPhone

MMS was more popular with older phones– but this does not mean people still don’t send them. If you’re trying to send a picture to someone who might not use any instant messaging apps or even know what they are, someone like your grandpa, you would have no other option but to use MMS.

In this article, we will be discussing some reasons why your phone won’t send pictures and the best fixes for this issue.

Why Won’t My Android/iPhone Send Pictures?

One reason why an Android/iPhone won’t send pictures is data connection. You may not know, but MMS requires a stable internet connection to be successfully delivered to the recipient. Without this, the message will not send. You should also check that you have sufficient balance on your SIM card. Remember an MMS is simply an SMS with a picture, so it would still require a certain amount to be sent. Ensure you have enough to cover the charge and your picture should send just fine.

If it doesn’t and you’re still stuck, here are some other reasons why:


Sometimes the reason for your phone not sending pictures is the message cache. The cache could be interrupting the proper functioning of the messaging app and this would cause pictures to not send.

Restricted Data Usage

You might’ve set some restrictions for your apps to minimize background data usage. This could be the reason your pictures aren’t getting sent. Your message app could be restricted from using your data, simply remove the restrictions for the messaging app and you’re good to go.


If you’re using an outdated version of your messages app or your phone’s OS, it could cause the app to malfunction and stop sending messages. Updates are important for any app or phone because they come with bug fixes and performance improvements that can fix any problem you might run into.

Disabled MMS or Incorrect APN Setting

To send a picture message (MMS), you will need to configure your APN settings with the information given to you by your service provider and enable MMS on your device. Ensure the configuration is done correctly, otherwise, the problem will persist.

Large File

When sending an MMS, if the file is too large (larger than 300kb), your message app will have trouble sending it. The messaging app does not work like instant messaging apps, it has a size limit.

Read also: Android Phone Won’t Download Pictures In Text Messages? Best Fixes

How to Fix Android/iPhone Not Sending Pictures

The first fix to try when your iPhone or Android won’t send pictures is to check your data connection. Confirm that your data connection is on and working properly by checking it with other apps. You can also try turning OFF your mobile data, wait a few seconds, and then turn it back ON. Or, turn ON airplane mode, wait a few seconds, and then turn it OFF. This should reset your network enough to get your pictures sending again. If it doesn’t, here are a few more fixes to try:

Fix 2: Reset Network Settings

Some of your network settings might be preventing your message app from accessing the internet or preventing it from functioning properly. Resetting it would take the network settings back to the default.

To reset network settings on iPhone:

  • Open ‘Settings’ and select ‘General’
  • Scroll down and click on ‘Reset’
  • Then tap ‘Reset Network Settings
  • After this, you can restart your phone and try the messaging app again

To reset network settings on Android:

  • Open ‘Settings > System > Advanced > Reset options’
  • Then select ‘Reset Wi-Fi, mobile & Bluetooth’
  • Click ‘Reset settings’ at the bottom of the page
  • After this, you can restart your phone and try the messaging app again

Read also: Twitter Images Not Loading on App? – What To Do

Fix 3: Send to Another Number

To troubleshoot the issue with sending pictures, you can try to send the message to another number. If it sends successfully without any hassle, then the problem is not with your phone or app, but the number you are trying to send the message to. Ensure the number is not blocked on your phone and that you are not blocked on the person’s phone. Also, ensure that the person’s network provider permits its users to receive MMS.

Fix 4: Clear Cache (Android Only)

Another fix to try when your phone won’t send pictures is to clear the app cache. This could help the proper functioning of the messaging app.

To clear app cache on Android:

  • Open Settings >> Apps & Notifications >> All Apps >> Storage & Cache
  • Click on ‘Clear cache’ on the mid-right side of the screen
  • If this does not fix the issue, you can also clear the app’s data by tapping ‘Clear storage’ next to ‘Clear cache

Read also: What Is Safe Mode on Android?

Fix 5: Check MMS and APN Settings

To successfully send pictures, your APN settings must be configured correctly and MMS should be enabled on your phone.

To enable MMS on Android:

  1. Open ‘Settings’ on your phone, then select ‘More Settings/Mobile Networks/Mobile Data
  2. Then click ‘Access point names
  3. Locate the MMS APN settings on the list displayed
  4. Select it to enable it

To configure APN settings:

  • If you don’t see the MMS APN settings on the list, you can configure them yourself
  • Follow steps 1 and 2 above and go to ‘Menu’
  • Then, click on ‘APN’ or ‘+’ icon to configure
  • You will get the option to create or modify a new APN
  • Visit your service provider’s website to get the MMS APN settings
  • Fill them in manually on your device to enable it

To enable MMS on iPhone:

  • Go to ‘Settings’ on your phone
  • Scroll down to find ‘Messages’ and tap it
  • Toggle ON ‘Send as SMS’ and ‘MMS messaging

Read also: How to Text Someone Who Blocked You

Fix 6: Update App and OS

Updating the Message app or your phone might solve this problem. Updates are usually filled with bug fixes and this issue might be caused by a bug.

To update the app on Android:

  • Go to ‘Play Store
  • Click on your profile in the top right corner of the screen
  • Select ‘Manage apps and devices
  • Under ‘Updates available’, locate the app and update it

To update the app on iPhone:

  • Go to ‘App store
  • Tap on the profile icon or your picture at the top right corner of the screen
  • Scroll down, under ‘Upcoming Updates’, find the app, and click ‘Update’

To update your Android phone:

  • Go to ‘Settings’
  • Select ‘System’, then ‘System update’
  • Here, you would see any available updates, simply download and install it

To update your iPhone:

  • Go to Settings >> General >> Software Update
  • Here, you will see the update available for your iPhone
  • Tap ‘Download and install


For those with the complaint ‘Why won’t my phone send pictures?’ this article has the answer and possibly the fix. If you’ve tried all the fixes mentioned in this article to no avail, here are some other fixes you can try:

  1. Uninstall and reinstall the app
  2. Give the app unrestricted access to data in data saver mode
  3. Force stop the app and relaunch
  4. Restart your phone
  5. Reset your phone
  6. Switch to 4G
  7. Switch to WiFi if on mobile data and vice versa
  8. Confirm that the number is correct and not blocked. Also, confirm that the said contact did not block you
  9. Call your service provider to confirm that they allow MMS messaging

If your phone still does not send pictures, then you might need to visit your nearest certified technician.