One of the most popular questions by phone service users on Verizon, Sprint, AT&T, among others is: “Why does my phone say restricted when I call someone?”
Your phone shouldn’t be showing restricted or private when you call someone unless you have a setting on your phone that makes the phone not show your ID or number to recipients. So, if my phone says restricted when I call someone on either Verizon or Sprint, I will start off with checking my call settings. Here are a few other things to consider if your phone says restricted when you can someone.
Read also: How to Pay Someone Else’s Verizon Bill
Phone Says Restricted When I Call Someone: Causes
Your settings unintentionally hiding number/not showing your caller ID. If someone has reported not seeing your caller ID at the other end, it may be that you’ve unintentionally hidden your caller ID. Perhaps you mistakenly dialed *67 before dialing the number. I know it’s highly unlikely but it’s still possible. Or perhaps you fumbled with your call settings on your phone.
Read also: How to Find Your Verizon Account Number
Cause 2: An issue on your carrier’s end
First, it could be that you restricted your caller ID recently and forgot to unrestrict it. Sometimes the problem could also be network issues from the service provider in your area. The problem should be temporal and resolve after some time. If not, try to restart your phone or call your service provider.
Cause 3: An issue on the recipient’s end
Just like the problem could be from your carrier’s end, your recipient’s service could also be blocking your ID. This can be caused by weather issues and will be resolved on its own. If not, ask the recipient to inform their service provider of the issue if they always get “restricted” or “private” on calls.
How to Unrestrict My Phone Number on Sprint and Verizon
To unrestrict your phone number on Sprint and Verizon so that your recipients can see it when you call, just add *68 or *82 before the phone number before calling. If you want to permanently unrestrict your number, you can check your phone call settings for anything like caller ID blocking, or alternatively, contact customer service to have it checked.
Why Does My Phone Say Restricted When I Call Someone Verizon and Sprint?
This is probably because you have hidden your caller ID on either your phone settings or your carrier account. You should check to ensure you haven’t blocked your caller ID. You could also contact your carrier to help you check things if you’re sure its not an issue on your own end.
Should You Answer Restricted Phone Calls?
It’s always advisable not to pick a call from a number you don’t know. First, the caller may be someone you’ve blocked on your phone. Then they might want to reach you by restricting their ID so you won’t know they are the caller.
When you restrict your number, the caller ID (phone number and name) will not be revealed to the receiver. For security and other personal reasons, most people don’t pick restricted calls because the callers are unknown.
Restricting and unrestricting your caller ID can be done in a jiffy. All you need is to punch in some codes before making the call. You may also do this by going to your phone call settings. On Verizon and Sprint, users also have the option of going to their account profiles on the service provider’s website.
If you don’t get any results using one of these methods, call your provider.
- How to Divert Calls to Another Number
- Can You Forward Calls Without Having the Phone?
- Your Call Cannot Be Completed At This Time – Probable Causes
Passionate about technology and communication, I’m more comfortable writing about the key trends in business-to-business software-as-a-service (B2B SaaS). I’m a generalist with interests in journalism, DIY and outdoor. You can always reach me on Twitter and LinkedIn. Learn more about tekpip and the team here on our about us page.