Ring Doorbell Keeps Going Offline? Best Fixes

As convenient as ring doorbells are, they sometimes become faulty or present specific issues that tend to get one frustrated.

In addition, when your ring doorbell keeps going offline, there are many possible causes, making troubleshooting a drag, especially when you don’t even know what the possible causes are.

In this article, we will be discussing the possible causes, best fixes, and troubleshooting techniques for a wide range of issues with ring doorbells.

Ring Doorbell Keeps Going Offline? Working Fixes

If your ring doorbell keeps going offline, you should first confirm that all the lights on the router are green, the wires connected to the router/doorbell are correctly connected, and that the doorbell is connected to the internet. The connection could be poor due to the distance between the router and the doorbell, interference caused by other devices/materials, or the layout of your home.

You can test your internet speed or check the connection between your router and the doorbell. Then you would know whether to restart your router to fix the poor coverage or move the router closer to the doorbell.

To test your internet speed:

1. Take your smartphone to the location of your ring doorbell and Google search Bandwidth Place
2. Tap on Start and let the site test the internet speed
3. Then, look at the results in the table below the gauge. The green number is your download speed, and the blue is your upload speed. If both numbers are far below 2 Mbps, then it will cause the ring doorbell to go offline.
4. You can restart your router or reset it by turning it OFF and waiting at least one minute before turning it back ON
5. Also, ensure the doorbell is disconnected; you can reconnect after you reset the router
6. You can also move the router closer to the ring doorbell

To check the connection strength between the router and ring doorbell:

1. Launch the ring app and tap the menu icon(the three lines) at the top left of the screen
2. Click Devices and select the ring device you want to test
3. Tap Device health and check the Signal Strength under the network section
4. If the signal is poor, you should move the router closer to the doorbell or remove any interfering device/material

Fix 2: Check Breaker Switches

If your internet connection is fine, the issue might be with power. First, check your breaker box to see if any switch has tripped. If one has, check that it is connected to the doorbell. You can then reset the breaker, wait for your ring doorbell to power on again, and reconnect to the internet.

To prevent more power trips in the future, you can either reduce the number of devices connected to the same breaker switch as the doorbell or provide another power source for the doorbell.

Fix 3: Additional Power Cable

If your ring doorbell keeps going offline, it could result from low voltage. Ring requires at least 16VAC to function properly. Your transformer might not supply as much voltage, or there might be resistance in the wires, keeping the doorbell from getting enough power. If this is the case, you can request a Pro Power Cable from ring community support. The power cable will bypass the current internal doorbell to supply more power to the ring doorbell.

Fix 4: WiFi Password or SSID Change

When your internet service provider rolls out new upgrades that change the WiFi SSID to an upgraded version, your ring doorbell might not recognize these changes. To help it adopt the changes, you can reset the ring doorbell to factory settings to enable it to connect afresh and access all the upgrades.

If you change your WiFi password, you also have to update it on the ring app. To do this:

1. Launch the app and tap the menu icon(the three lines) at the top left corner
2. Tap Devices, locate and select the ring device with the issue
3. Tap Device Health >>Reconnect to WiFi
4. You can type in the new WiFi password here
5. Wait for it to reconnect

Fix 5: Factory Reset

If all else fails, you can try to factory reset your router. It is important to note that this factory reset would return the router to its original state with the factory name and password. To factory reset your router, press and hold the reset button on the back of the router for 20 seconds. Then, try reconnecting it to your Ring doorbell when it comes back up.

Read also: WiFi Not Working on Phone But Working on Other Devices? Working Fixes

Why My Ring Doorbell Keeps Going Offline

Your ring doorbell keeps going offline probably because of power trips, poor internet connectivity, or WiFi issues. On the other hand, it could be a router downtime, inadequate coverage, or too much distance between the router and the doorbell – any of this would cause the ring doorbell to go offline.

Therefore, installing your ring doorbell as close to the router as possible is essential to ensure proper internet connectivity. You can also provide a separate power source for the doorbell to prevent power trips due to overload.

Here are some other reasons why your ring doorbell keeps going offline:

1. The ring device could have a low or faulty battery
2. Software updates
3. WiFi password change
4. Special characters in WiFi password
5. Hidden WiFi network
6. Harsh weather
7. A faulty or loose wire in your router/doorbell setup
8. WiFi SSID change
9. Reduced bandwidth
10. VPNs
11. Voltage issues or temporary power outage

Internet connection

For the Ring doorbell camera to keep working at an optimal level, there must be no interruption in its Wi-Fi connection. The next time you notice that the camera or your Ring doorbell is no longer working fine, the first action you should take is to go straight to your router and check if the router is powered or if the Wi-Fi is working fine.

Power issues

Regardless of the type of wiring in your home, power surges can interrupt camera operations on your Ring doorbell.  Check your circuit breaker to fix anything tripped and to see whether it is connected to your Ring doorbell.

Hardware problems

Finally, hardware problems like a low battery or a cracked lens can cause camera issues. You can charge the device or change the cracked lens to correct the issue.

Check all plugged wires

In connecting the routers, the doorbell, and other devices, wires are plugged in at several points.  It could be that one or more wires are not plugged properly, resulting in the “Ring doorbell not connecting to Wi-Fi” issue. To correct this, physically ensure that all plugged wires are in place.

Read also: Spectrum Wi-Fi Connected but No Internet Access? Causes and Best Fixes

Did Your Ring Doorbell Disconnect from WiFi And Won’t Reconnect? Here’s What to Do

If your ring doorbell disconnects from WiFi and won’t reconnect, you should try the following troubleshooting routine:

1. Using the app, confirm that the issue results from a lost internet connection. Launch the ring app and select Ring Doorbell>Device health
2. If it is an issue with the internet connection, you should see Offline next to Status under Network
3. Then, check that all the lights at the front of the router are green
4. Also, check that the wires are in good condition and properly plugged in
5. Try connecting another WiFi device to the network to see if it also has an issue
6. Reboot the router by unplugging it for at least 30 seconds, then plug it back in and see if the ring doorbell automatically reconnects to it
7. Disconnect the ring doorbell from the breaker box for at least 30 seconds, reconnect it and see if it reconnects
8. Put the ring doorbell in setup mode by pushing the side button of the device, wait for at least 10 seconds, press it again, and see if it reconnects to the internet
9. Check that your ring doorbell is receiving adequate power
10. You can manually reconnect or connect the doorbell to WiFi. Launch the app, tap the menu icon, select the device, and tap Device Health >> Reconnect to the WiFi/Change WiFi network.

Ring Doorbell Offline but Still Recording? Here’s What Could Be Wrong

If your ring doorbell says offline but still records, it might be an issue with a VPN app on the phone connected to the ring. To fix this, ensure there is no VPN active on your smartphone, then launch the ring app and try to initiate a live view within the app.

Why Does My Ring Doorbell Keep Going Offline at Night?

Here are some reasons why your ring doorbell keeps going offline:

1. Power trips
2. Router downtime
3. WiFi connectivity issues
4. Too much distance between router and doorbell
5. The ring device could have a low or faulty battery
6. Software updates
7. WiFi password change
8. Special characters in WiFi password
9. Hidden WiFi network
10. Harsh weather
11. A faulty or loose wire in your router/doorbell setup
12. WiFi SSID change
13. Reduced bandwidth
14. VPNs
15. Voltage issues or temporary power outage

Why Does My Ring Camera Keep Disconnecting?

Here are some reasons why your ring camera keeps disconnecting:

1. Power trips
2. Router downtime
3. WiFi connectivity issues
4. Too much distance between router and doorbell
5. The ring device could have a low or faulty battery
6. Software updates
7. WiFi password change
8. Special characters in WiFi password
9. Hidden WiFi network
10. Harsh weather
11. A faulty or loose wire in your router/doorbell setup
12. WiFi SSID change
13. Reduced bandwidth
14. VPNs
15. Voltage issues or temporary power outage

How Do I Get My Ring Doorbell Back Online?

You can get your ring doorbell back online by manually reconnecting it using these steps:

1. Launch the app
2. Tap the menu icon
3. Select the device
4. Tap Device Health >> Reconnect to WiFi/Change WiFi network

If this does not work, here are a few other fixes to try:

1. Move your router closer to the doorbell
2. Use a WiFi extender such as Ring Chime Pro
3. Reset the router by pressing and holding the reset button on the back of it for 20 seconds
4. Charge the doorbell battery
5. Update your WiFi SSID, name, or password on the ring app
6. Remove special characters from your WiFi password
7. Temporarily disconnect the power and check that all the wires connecting to the device are in good connection and are connected properly

If none of these suggestions work, you can try out some other tips.

How Do I Reset My Ring Doorbell Wi-Fi?

Resetting is something we recommend when your Ring doorbell keeps going offline. To reset your ring doorbell WiFi:

1. Launch the app
2. Tap the menu icon
3. Select the device
4. Tap Device Health >> Reconnect to WiFi/Change WiFi network
5. Press and hold the orange button on the back of it for a few seconds
6. Finally, connect to the ring using your phone, and connect the device to your WiFi network

You can also reset your ring doorbell or router to start the setup process from scratch if none of our suggested fixes have worked out.

To reset the ring doorbell, press and hold the orange button on its back for a few seconds, then wait for it to reset. To reset your router, press and hold the reset button at its back for about 30 seconds. It is important to note that resetting your router would bring back its original name.

How Do I Test My Ring Doorbell Wi-Fi?

To test your ring doorbell WiFi, you can either try the internet speed of the router or test the connection between the router and the doorbell.

To test your internet speed:

1. Take your smartphone to the location of your ring doorbell and google search Bandwidth Place
2. Tap on Start and let the site test the internet speed
3. Then, look at the results in the table below the gauge. The green number is your download speed, and the blue is your upload speed. If both numbers are far below 2 Mbps, then it will cause the ring doorbell to go offline.
4. You can restart your router or reset it by turning it off and waiting at least one minute before turning it back on
5. Also, ensure the doorbell is disconnected; you can reconnect after you reset the router
6. You can also move the router closer to the ring doorbell

To check the connection strength between the router and ring doorbell:

1. Launch the ring app and tap the menu icon(the three lines) at the top left of the screen
2. Click Devices and select the ring device you want to test
3. Tap Device health and check at the Signal Strength under the network section
4. If the signal is poor, you should move the router closer to the doorbell or remove any interfering device/material

Conclusion

So, your ring doorbell keeps going offline? Find possible causes, fixes, and more in this article. This issue can be pretty frustrating because sometimes it doesn’t get fixed quickly, and at other times, the first fix does the trick. This article contains a wide range of fixes for different issues with ring doorbells. If you are facing this issue, you will likely find a solution here – and if you don’t, we recommend contacting ring support.

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