Android users are not new to seeing the “Google Play Store keeps stopping or crashing” issue. You’ve encountered the error message at one point, it could also be “google play store has stopped working”, or “google play store is not responding”.
A few things that can cause your “Google Play Store keeps stopping” issue are unstable network connections, excess data and cache files, insufficient storage space, and damaged SD cards.
In this article, we’ll cover various methods you can try to fix the “Google Play Store keeps stopping or crashing” on your phone
Google Play Store Keeps Stopping or Crashing? Best Fixes
Check Your Phone’s Internet Connection. Google play store is data and internet-dependent. Therefore it won’t work without it. So when your Google Play Store keeps crashing, the first thing is to check if your phone has a strong internet connection. If the network is bad, it will affect your browsing. Now, if you’ve confirmed and you have a strong signal, try seeing if your phone has an active data plan. Or better still, turn your mobile data ON / OFF to check if anything changes.
Restart your Android Phone
Restarting your Android phone can be a lifesaver when it comes to resolving some of the most common phone issues. Additionally, it may be the solution when your Google Play Store keeps crashing.
- Hold down the Power button until the menu appears.
- Click restart when it comes up.
- Then leave the rest to the phone.
Delete all the Data and Cache from the Google Play store
Having too much data on your play store app can impair the app’s performance. If the cache on your play store becomes excessive, it can cause your Google Play Store to keep stopping, which can be irritating, particularly when trying to download an app.
Therefore, deleting it might be the answer. Here’s how to clear your cache.
- Go to your phone’s settings
- Click on apps
- Navigate to Google Play Store and click on it.
- Select clear cache.
This will delete all data stored in Google Play’s cache. Try using the app again to know if it’s working.
Delete the Cache in your Download Manager
Clearing out the cache in your download manager will free up space on your phone.
This is critical, even more so if your phone is running low on space. Having insufficient storage space on your phone can cause your play store to keep stopping.
Use the following steps to clear your download manager’s cache
- Go to your phone’s settings
- Proceed to storage
- Select apps
- Pick the apps you want to clear their cache
Install the Most Recent Version of Google Play
If your google play store hasn’t been updated in a while (it updates automatically over wifi), it can make your Google Play Store stop intermittently. If your Google Play Store keeps crashing, here’s how to update it:
- Open Google Play Store
- Click on the three-dot at the top-right corner
- Select Settings
- Go to the about section, and there you will see the Play store version
- Click on it to know if the version you have is up to date. If it’s not, it will start updating itself
Remove and Re-add your Google Account
There are times when your Google Play Store keeps stopping because of the Google account associated with your phone. To ensure that this is not causing you problems, consider logging out and logging in to your Google account on your phone.
This is another approach for resolving the Google Play Store keeps crashing issue. To deactivate your Google account, do these:
- Open your phone’s settings
- Select Accounts
- From the list of accounts, click on the account you wish to delete
- Next, click Delete Account
- The phone will display a message informing you that all data associated with the account will be deleted.
- Select the option to delete the account
To re-add the account, follow these steps
- Navigate to the Settings
- Select Accounts
- Scroll down and touch on the plus sign to add an account
- Select Google and input your password
- Every piece of information associated with the Google account will be synced
Check Any Third-Party App on Your Phone
While the methods above should indicate that the issue is with the Google Play app, the problem may stem from another related program that is interfering with the Play Store.
Numerous apps rely on the functionality of other apps to work successfully. This is important when it comes to system apps like Google Play Store. So if you recently disabled an app, that could be your problem. To begin, examine all your disabled apps and ensure that Download Manager is enabled. Also, disable your VPN.
- Open your phone’s Settings
- Then click on apps
- Navigate through the apps. It will indicate which app is enabled or not.
- Click on any disabled application and enable it to see if this helps
Reset Your Phone to Factory Settings
If your Google Play Store keeps stopping after trying everything we’ve mentioned above, then do a factory reset. This is the last resort as it will wipe all your data. So ensure you backup your information before resetting anything. Here’s how to factory reset your phone.
- Go to Settings.
- Go to System.
- Select Reset options and Erase all data (factory reset)
Google Play Store Keeps Stopping or Crashing? Possible Causes
The Google Play Store keeps stopping or crashing because your google play cache is excessive or corrupted. Another cause can be your internet connection or a need for a system or app update. You might have downloaded an update that isn’t compatible with your Google Play services, thereby causing it to keep crashing.
The “Google Play Store keeps stopping” issue isn’t a new thing like we’ve previously mentioned, but it can be fixed. If you use any of the steps above, your phone will go back to normal in no time.